Privacy Policy

Last updated July 2026

This Privacy Policy explains how ChatRobo (“ChatRobo”, “we”, “us”) handles information when you visit our website, create an account, or embed the ChatRobo assistant on your own site. We've tried to write it in plain language. If anything is unclear, email privacy@chatrobo.app.

Who is the data controller

For personal data about our own customers and website visitors, ChatRobo is the controller. When ChatRobo processes messages from your end-users on your behalf (as part of the assistant you embed), you are the controller and ChatRobo is a processor acting under your instructions and our Data Processing Addendum.

Information we collect

• Account data — your name, work email, company, and billing details when you sign up or subscribe. Payments are processed by our payment provider; we never store full card numbers.
• Content you provide — the knowledge sources you connect (pages, documents), your assistant configuration, and messages you send to us for support.
• End-user conversations — messages exchanged with your embedded assistant, processed to generate replies and analytics for you.
• Usage & device data — log data, approximate location from IP, browser type, and product interactions, used to operate and improve the service.

How we use information

• To provide, secure, and improve the service and generate the analytics you rely on.
• To bill you, prevent abuse, and enforce rate limits and our terms.
• To send service and (with your consent where required) marketing communications you can opt out of.
• To comply with legal obligations and respond to lawful requests.

AI processing

ChatRobo uses third-party model providers to generate responses. We send them the minimum needed to answer a turn. We do not permit our model providers to train their foundation models on your content. We do not sell personal data.

Sharing

We share data only with sub-processors that help us run ChatRobo (hosting, model inference, email delivery, payments, analytics), each under contract and only for that purpose; when required by law; and in connection with a merger or acquisition, with notice.

Retention

We keep account data for as long as your account is active and as needed to meet legal and accounting obligations. Conversation data is retained per your workspace settings; you can delete conversations and, on account closure, request deletion of your data subject to legal retention limits.

Your rights

Depending on where you live, you may have rights to access, correct, delete, port, or object to processing of your personal data, and to withdraw consent. To exercise them, email privacy@chatrobo.app. You may also complain to your local supervisory authority.

International transfers

We may process data in countries other than yours. Where we do, we rely on appropriate safeguards such as the EU Standard Contractual Clauses.

Changes

We'll post any changes here and update the date above. Material changes will be notified in-product or by email. Questions? Contact us.